Shipping and Returns

Shipping Information

Here at Onjoy, we offer nationwide shipping. We use custom plant packaging, and rapidly ship plants all over the country. We’ve tried and tested various different methods to ensure happy and healthy plants upon delivery, and we believe that we have perfected the formula.

Delivery Times

We ship year around, despite your local weather conditions (although we do suggest you purchase a heat pack if your state is lower than 40° at night). We will generally process your order within 2-5 business days of your order being placed. We package the plants in our warehouse in Southern California to ensure safe shipping. However, if you receive your plants damaged, you are covered by our 30-Day Guarantee.

Risk Free

All of our plants are carefully packaged to ensure they arrive in great condition. All plants include a 30-day guarantee in the event it arrives damaged. If you have any issues with your order please email us.
We stand behind our products and want you to be completely happy with your purchase! Onjoy does not accept returns of live plants that have been delivered without issues. Please note we are only able to issue a refund for the plants themselves and not for the price of shipping. 

Cold Weather Orders

If you are located in a cold region of the country and want to purchase house plants between November and April, please add a heat pack to your order. We recommend 1 heat pack per 3-4 houseplants. Orders that do not have heat packs added and get cold damage will not be issued a replacement or refund.